Spoke with	Select to add Client: Dealer: CC rep: L&R rep: Channel rep: Add
Account	Select to add Verified PIN Verified 3pcs ID Not Verified
Reason for call	Add
Network	Select to add Advised of Known Outage Checked Coverage Cleared VLR OTASP for PRL
Provisioning	Select to add Advised of SMP Down/Delay De-re'd adapters in OPM De-re'd feature/SOC Enabled Permissions Fixed error Password Reset: BIS Password Reset: VM Pushed PLMN / VM Access # Refreshed Switch Unlocked TM.com acct Updated to positive balance in SMP
Checked/Verified	Select to add BIS Admin CCA DSV GSM Roaming Tool HLR GUI Tool MARS Tool Metcalf Mpathix M-Qube MSS Viewer Tool OCR-Red Knee Tool ODM OPM RIM Relay SDF SMP SMS Admin Tool Subsystem Error Checker Sybase (Mobile 365) Zenith
Handset	Select to add Device Out-of-Warranty Hard Reset Manually programmed Data Manually programmed MIN/MDN Master Reset OTASP for programming Powercycled Device Removed Battery Reset Settings Restored device
Education	Select to add Educated on APN/ Data Connection settings Educated on Device Features Educated on Email setup Educated on how to: Educated on TM.com Self Serve Add
Billing	Select to add Advised NO FURTHER CREDITS Bill Shock procedure completed Client charged incorrectly for: $ Credit applied: $ No credit applied Add
Misc	Select to add Advised to call back from alt line Assisted with 'Leave a Copy on Server' setting in Outlook. Call disconnected Client on cell/ No alt line Device not available for troubleshooting Directed to Product Care Center Directed to Store Educated on OOM offer PC not available for troubleshooting Sent Email with instructions Sent SMS with instructions Tested all OK TT Logged to SRM: Add
Resolution	Select to add Issue Resolved and Tested OK. Issue Unresolved. Ticket logged. TT: No Fault Found. Tested OK. Add

Copy & Clear

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